Position Summary:
As a Customer Service Representative, you will be responsible for helping customers with phone and online orders, product inquiries, and product recommendations. You will become a bra fit expert in this position, offering fit and styling advice to customers while driving sales.
Representative(s) will be expected to provide exceptional customer service and deliver an impeccable experience for the Bare Necessities customer, measured by increased customer satisfaction and service level standards. The position is located in Secaucus, NJ.
- Go above and beyond, advocating for every customer concern and request
- Process customer orders via email, chat and phone
- Promote additional products by identifying cross-selling opportunities and selling to customers
- Respond quickly to change with a positive attitude and a willingness to learn new ways to work and achieve goals
Duties & Responsibilities:
- Consistently provide genuine, friendly, personable and professional service
- Go above and beyond advocating for every customer concern and request
- Process customer orders via phone and online
- Ensure customer problems are handled appropriately, escalating issues to supervisor/manager when necessary
- Deliver bra fitting expertise by guiding customers on how to measure and achieve the perfect bra fit
- Build and develop relationships with customers to achieve continued sales growth
- Promote additional products by identifying cross-selling opportunities and selling to customer
- Consistently manage customer expectations, ensure delivery of the highest quality service, and solicit and act on customer feedback
- Respond quickly to change with a positive attitude and willingness to learn new ways to work and achieve goals
- Perform other duties as assigned by Management
Qualifications:
- 3+ years of customer service experience or previous exposure to a call center environment
- Ability to emotionally connect with customers to increase brand loyalty and sales
- Ability to handle multiple responsibilities and balance customer priorities
- Ability to multitask within a fast-paced service environment
- Effective communication, interpersonal and organizational skills in person and on the phone
- Demonstrate excellent listening skills and the ability to work independently and with a team
- Associate’s Degree or higher preferred
- Proficient using Windows, Microsoft Office suite, and email/Outlook
- Entry-level sales experience a plus
- High level of professionalism and integrity
- High level of ownership, accountability and initiative
- Must be able to type 50-60+ words per minute
- Ability to work flexible or changing schedules is a critical aspect of this department. Department hours of operation are 7:00 am – 10:00 pm Monday-Wednesday; 7:00 am – 6:00 pm Thursday-Friday; 8:30 am – 6:00 pm Saturday.
Customer Service Team Mission Statement:
We will deliver a world-class customer experience through a highly engaged and knowledgeable customer service team.
About Us
Bare Necessities is the largest online specialty retailer of women’s branded and designer intimate apparel. Our mission is simple: to lift women up so they can soar. As bra experts, we know that when women feel comfortable in their own skin—like, really comfortable—only then will they become unstoppable.
Here’s how we provide support… beyond measure:
With the right people.
Our team of certified bra fit experts lives to find her accurate fit and the perfect bras. They’re here to meet her every intimate apparel need and build a lifelong relationship.
With the right products.
We carry bras in an unmatched range of brands and styles, in band sizes 28 to 56 and cup sizes AA to N. We also have the web’s best selection of bra-sized swimwear for average, full-busted and curvy women, plus an array of shapewear, hosiery, panties, activewear and even cute, comfy shoes.
We will only consider extremely highly-qualified candidates for a position. Positions are based in Secaucus, NJ.
To apply to the Customer Support Representative position, email: humanresources@barenecessities.com
I WANT TO SHOP AS A US CUSTOMER
