Customer Service - FAQ's

How can a bra fit expert help me?
Our certified Bra Fit Experts are professionally trained to assess your bra concerns, find you the right size through a complimentary, personalized over-the-phone bra fitting and help point you to the perfect styles for your body and your life. Call us Monday-Wednesday 8:30am-8:00pm EST and Thursday-Friday 8:30am-5:00pm EST at 1.877.728.9272 1.877.728.9272 (select option 4).
What is my Shopper ID?
Your Shopper ID is cb9a59
Not sure what's going on with your bag? Call us at 1.877.728.9272 and give a customer service representative your shopper ID. A Shopper ID is a unique ID that identifies what is in your shopping bag. We would be happy to help you complete your transaction.
Will I be charged sales tax on my order?

Items sold by Bare Necessities are subject to tax when shipped to destinations in: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.

How do I place a tax exempt order?
Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to Please specify the order number of the Bare Necessities order for which the exemption is requested and include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by Bare Necessities and tax will be refunded to the original payment method. Bare Necessities does not store the tax-exempt status for any organization. Please email for each order placed on

Bare Necessities does not honor resale exemption certificates, as purchases for resale are against the Bare Necessities Terms of Use.
Are my items in stock?
We offer real-time inventory. You can check if any item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a message will show up in red stating "This color/size combination is no longer available."
How do backorders work?
If the size/color you need is on backorder, a message will show up underneath the ADD TO BAG button stating Ships 2-3 weeks or Ships 6-8 weeks. You can still place an order for these items, and we recommend doing so to save your place in line! Once we receive your item back in stock, we will ship it out to you for no additional shipping cost!
Charging for backorders:
When you place your order, there will be a pending authorization hold on the total amount of the order; this charge drops a few business days after the purchase. You are not charged for backordered items until they ship. Once we receive the items in stock, we will ship them out to you via our Standard Shipping method (5-7 business days) at no additional charge. When the items ship, you will be charged for the merchandise and any applicable tax.
If backorders are discounted:
Sometimes your backordered items will get broken up into separate shipments based on availability. If the items carry a discount or promotion, the last items that ship will carry the discount or "free" status.
For example, say you take advantage of a Buy 2 Get 1 Free promotion and order 9 pairs of Maidenform Comfort Devotion hipsters that are backordered 2-3 weeks. We may receive a partial shipment and send you 6 pairs. You would be charged for the 6 pairs as they ship. The following week, we may receive another shipment from the vendor, then those 3 will ship out to you free of charge and free of any shipping charges since the final items to ship ALWAYS carry the discount.
When can I use Afterpay?
We accept Afterpay on U.S. orders that are between $1 - $2000. Afterpay cannot be used to purchase gift certificates or backordered items, or to place orders requiring gift receipts. Afterpay cannot be combined with the redemption of gift certificates, vouchers or store credit.
When can I use Apple Pay?
We accept Apple Pay on compatible devices on U.S. orders. Apple Pay cannot be used to purchase gift certificates, to place orders requiring gift receipts or to place orders shipped to APO/FPO addresses. Orders purchased using Apple Pay cannot redeem gift certificates, vouchers or store credit.
When can I use Visa Checkout?
We accept Visa Checkout for U.S. orders. Visa Checkout accounts can use any major credit or debit card to pay for a purchase.
What are my payment options?
Online, we accept Visa, MasterCard, American Express, Discover, Apple Pay, Visa Checkout, Afterpay and PayPal. You can also place an order over the phone (877.728.9272, option 1), by mail or fax.
When will I be billed?
You will be billed when your package is shipped from our fulfillment center, unless Afterpay is used as the payment method. We usually ship in- stock items within 1-3 business days, excluding holidays. If you cancel your order prior to shipment, you will not be billed.

Afterpay orders are billed according to Afterpay’s schedule, which can be viewed on
How do I order by Mail or Fax?
You may place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

Download Adobe Acrobat Reader

Is it safe to use my credit card?
Yes, shopping at Bare Necessities is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Bare Necessities will cover the liability imposed on you, up to $50. Bare Necessities will cover this amount only if the unauthorized use of your credit card occurred at Bare Necessities, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur.
Is gift wrapping available?
At this time, we do not offer gift wrapping services, although you may designate your purchase as a gift during checkout. We take great pride in our packaging. Each order is carefully wrapped in delicate tissue and placed inside an unmarked shipping box or shipping envelope. Bare Necessities packing slips for gifts do not contain pricing information. Please be aware that the order confirmation email does contain pricing information for both gift orders and non-gift orders.
Are gift receipts available?
Yes! During checkout, you will have an opportunity to designate your order as a gift. Bare Necessities packing slips for gifts serve as gift receipts, as they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information for both gift orders and non-gift orders.
Where can I enter a coupon or promotional code?
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "bag" page of our checkout process. If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code may be used per order.
How do I change my membership information?
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in here, and then you can edit or delete your information through the "my account" page.

Your email address can only be changed by calling us at 1.877.728.9272.
How much do you charge for shipping?
Your shipping options and costs will vary based on your delivery address and package weight. Some states require we collect sales tax on shipping costs. Your actual shipping charges will be reflected at checkout.
Shipping fees are not refundable unless we fail to meet our service level for guaranteed shipping for in-stock items. Weather, natural disasters and other uncontrollable events can interrupt transportation flow, and the delivery of your package might be delayed. We apologize for any inconvenience.
$50 AND UP
(before tax)
STANDARD 3-7 business days via
your local post office
$6.95 FREE
USPS PRIORITY MAIL 3-5 business days via
your local post office
Starts at $9 Starts at $9
2-DAY SHIPPING 2 business days
via FedEx*
$17.95 $12.95
OVERNIGHT Guaranteed Delivery
Next business day via
$26.95 $21.95
NEXT DAY SATURDAY Guaranteed Delivery
by Saturday via FedEx
$36.95 $31.95
Standard Shipping and USPS Priority Mail are delivered by the local post office. 2-Day, Next Day and Next Day Saturday deliveries are delivered by FedEx. FedEx Home Delivery delivers to homes Tuesday-Saturday. FedEx Ground delivers to businesses Monday-Friday.
*Orders for 2-Day and Next Day deliveries that are placed after 1:00pm ET will leave our warehouse the next business day.
Shipping is available to all 50 United States, P.O. Box addresses, APO/FPO/DPO addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands) and rural routes. Please see our International FAQ’s for International Shipping details.
When will my order be shipped?
We usually ship in-stock items within 1-3 business days, excluding holidays. Select shipping methods ship the same day for in-stock orders placed by 1:00pm ET. See our shipping methods, above, for details.
Don’t forget it’s never too late to send an e-gift certificate.
Can I modify or cancel an order?
Our team works hard to ship your intimates as quickly as possible. That's why we can’t make any changes to your order once we've received it. Thanks for your understanding.
Can I track my order?
Once your order is shipped, you will be sent an email confirmation with your tracking number and link to track your order. You may also track your order and return status at by entering your order number and zip code for US orders only. You do not need to be a member to track your order.
Does Bare Necessities accept international orders?
Yes! We ship internationally to over 100 countries and territories though our shipping partner BorderFree. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. Click here for our International FAQ's.
What is Bare Necessities' return policy?
We want you to love what you’ve found! If you’re not satisfied, please return it within 30 days from purchase:
Returning within 30 days from purchase: Your credit card or account will be refunded.
Returning items from an order purchased with a voucher or e-Gift Certificate: If your entire order was paid for with a voucher, e-Gift Certificate or Rewards Cheque, any refund you request for returned items will be issued as a voucher.
We only accept unworn/unwashed merchandise with tags. Returns or exchanges are not accepted on Final Sale items.
How do I return or exchange something?

To initiate a return or exchange, please visit

Please allow up to 15 days from shipment for return processing. If you need us to honor the price on your previous order, please contact our Customer Service Team for assistance at 1.877.728.9272.

Please be advised that our warehouse recently relocated, and processing of return shipments has been slightly delayed during this transition. If you ship items back for a return, it may take us a bit longer than usual to issue your refund or credit. Once your return is processed, you will receive a detailed return confirmation email.

Who pays for return shipping?
If you are returning a purchase, you are responsible for the return shipping. When we process your return, a fee of $6.95 will be deducted from your return credit if you choose to use the printed label through our online customer returns process. You can also ship your return back yourself. We recommend using an insured, traceable method and cannot be held accountable for lost packages.
In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at 1.877.728.9272 so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge.
How do I return using the online customer returns process?

Using the order number, find the order you would like to return. Members can also look up their orders in their Order History.

    1. Select the items you would like to return, and follow the prompts.
    2. Print your return packing slip and/or label.
    3. Pack the item(s) you wish to return and your return packing slip in the box.
    4. Drop off your package.

Please ensure you enclose the correct item and apply the right shipping label when making a return. The correct item must be returned to receive a refund. Bare Necessities does not store items mistakenly sent to us and instead donates or recycles these items when appropriate and possible. If you accidentally sent the wrong item in your return parcel, please contact Customer Service as soon as possible. We cannot guarantee that your item will be found and returned, and no compensation is provided for incorrect items shipped back to us.

Where do I drop off my package?
Printing a label using our online customer service returns
Using your own label
Place in your mailbox for pick-up by the mail carrier, or drop off at any USPS location.
Ship using any carrier to:
Bareweb C/O XB Fulfillment
7917 South 23rd Street
Suite 100
McAllen, TX 78503

Make sure to insure your package!
I want to exchange for Instant Credit. How does that work?
In our Online Returns & Exchanges process, you may elect to receive your refund as an Instant Credit Voucher that you can use immediately to place your exchange order. Instant Credit Vouchers are valid for a limited time. Any unused balance on an Instant Credit Voucher will be issued as a refund in accordance with our standard refund policy when our returns center receives your merchandise.
Instant Credit may be offered as a refund option on U.S. orders of $500 or less. Only one Instant Credit Voucher can be created per order. If the order was purchased using an Instant Credit Voucher, subsequent exchanges or returns will not be offered as an Instant Credit Voucher. In using an Instant Credit Voucher as payment, you are waiving your right to receive that amount of your refund back to your original payment method. Bare Necessities may, at its sole discretion, deny Instant Credit as a refund option to a customer.
What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.
What are cookies? Does Bare Necessities use them?
Simply put, a cookie is a small piece of information that web sites use to remember information about users. Bare Necessities uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Bare Necessities uses persistent cookies to identify members after their first visit.
How can I submit comments and suggestions?
You can send email to, use our feedback form, or call us at 1.877.728.9272 – our Bra Fit Experts are available to assist you Monday-Wednesday 8:30am-8:00pm EST and Thursday-Friday 8:30am-5:00pm EST.

For questions about your order, our support team is available Monday-Wednesday 8:30am-8:00pm EST and Thursday-Friday 8:30am-5:00pm EST


International Shipping Options

Select the country you will be shipping to and your preferred billing currency.

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