Customer Service - FAQ's

When can I use Apple Pay?

When can I use Visa Checkout?

What are my payment options?

When will I be billed?

You will be billed when your package is shipped from our fulfillment center. We usually ship in stock items within 1-3 business days, excluding holidays. If you cancel your order prior to shipment, you will not be billed.

How do I order by Mail or Fax?

You may place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

Download Adobe Acrobat Reader

Is it safe to use my credit card?

Yes, shopping at Bare Necessities is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Bare Necessities will cover the liability imposed on you, up to $50. Bare Necessities will cover this amount only if the unauthorized use of your credit card occurred at Bare Necessities, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur.

Is gift wrapping available?

At this time, we do not offer gift wrapping services, although you may designate your purchase as a gift during checkout. We take great pride in our packaging. Each order is carefully wrapped in delicate tissue and placed inside an unmarked shipping box or shipping envelope. Bare Necessities packing slips for gifts do not contain pricing information. Please be aware that the order confirmation email does contain pricing information for both gift orders and non-gift orders.

Are gift receipts available?

Yes! During checkout, you will have an opportunity to designate your order as a gift. Bare Necessities packing slips for gifts serve as gift receipts, as they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information for both gift orders and non-gift orders.

Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "bag" page of our checkout process. If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code may be used per order.

How do I change my membership information?

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in, and then you can edit or delete your information through the "my account" page.

Your email address can only be changed by calling us at 1.877.728.9272.

Does Bare Necessities accept international orders?

Yes! We ship internationally to over 100 countries and territories though our shipping partner BorderFree. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. Click here for our International FAQ's.

How do I return something?
To initiate a return, please visit BareNecessities.com/returns.
Who pays for return shipping? In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at 1.877.728.9272 so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge.

Using the order number, find the order you would like to return. Members can also look up their orders in their Order History.

Select the items you would like to return, and follow the prompts.

Print your return packing slip and/or label.

Pack the item(s) you wish to return and your return packing slip in the box.

Drop off your package.

We will first process a return credit, then process a separate charge for the replacement items.

The fastest, easiest way to exchange is to call us to order a replacement item. This ensures you get the item you want, as well as credit for any discounts used. Call us anytime at 1.877.728.9272.

You will be charged for the new items when they ship. Once we receive your return items, we will issue a credit back to the original payment method for the item(s) you are returning. If you return items after 60 days, you will receive a voucher via email. A $10 order minimum is required to redeem this voucher, not including shipping charges and tax. Please allow up to 15 business days from the date you ship the package for us to receive and process your return. Initial shipping fees and return shipping costs are not refundable. We will email you once we have processed your package as well as when your exchange ships.