International Customer Service - FAQ's
SHIPPING & HANDLING AND RETURNS
How can a bra fit expert help me?
Our certified Bra Fit Experts are professionally trained to assess your bra concerns, find you the right size through a complimentary, personalized
over-the-phone bra fitting and help point you to the perfect styles for
your body and
your life. Call us Monday-Wednesday 8:30am-8:00pm EST and Thursday-Friday 8:30am-5:00pm EST at
1.877.728.9272
1.877.728.9272 (select option 4).
Our bra fit expert support will be in English.
Your Shopper ID
is e5fa6c
Not sure what's going on with your bag? Call us at 732.902.5400 and give a customer service representative your shopper ID. A Shopper ID is a unique ID that identifies what is in your shopping bag. We would be happy to help you complete your transaction. Customer Service support will be in English.
What currencies do you support?
Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Click
here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
How much tax will I be charged on my order?
Duties are set by the destination country customs authorities, based on the following:
1. The country of origin (manufacturing) of the goods being purchased.
2. The classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports.
3. International taxes (such as Value Added Tax, or VAT) are set by the destination country.
You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
What will show up on my credit card statement?
Your credit card will be billed by Borderfree and your credit card statement will read "BF*Bare Necessities" where "BF" denotes the Borderfree network.
Your credit card will be billed by Borderfree at the time your items leave the United States Borderfree
facilty. You will receive a shipment confirmation email at this time with the details of your order and parcel tracking information.
What exchange rate is applied to my orders?
The daily exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you confirm and place an order. To know the exact price before you buy, simply add items to your order and begin check out. You will see the exact price for your order in your selected currency before you actually place the order.
We offer real-time inventory. You can check if any item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a message will show up in
red stating "
This color/size combination is no longer available."
When can I use Afterpay?
We accept Afterpay on U.S. orders that are between $1 - $2000.
Afterpay cannot be used to purchase gift certificates or backordered items,
or to place orders requiring gift receipts. Afterpay cannot be combined with the
redemption of gift certificates, vouchers or store credit.
When can I use Apple Pay?
We accept Apple Pay on compatible devices on U.S. orders.
Apple Pay cannot be used to purchase gift certificates, to place orders requiring gift receipts or to place orders shipped to APO/FPO addresses.
Orders purchased using Apple Pay cannot redeem gift certificates, vouchers or store credit.
When can I use Visa Checkout?
We accept Visa Checkout for U.S. orders. Visa Checkout accounts can use any major credit or debit card to pay for a purchase.
What are my payment options?
We accept Visa, MasterCard for all currencies and countries, American Express and
Diners Club
online for most countries. We do not accept mail in orders for international orders.
Is it safe to use my credit card?
Yes, shopping at Bare Necessities is safe. Our secure server software encrypts information,
ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL)
technology, considered the gold standard in Internet encryption technology, to protect the security
of your credit card information as it is transmitted to us.
Is gift wrapping available?
We take great pride in our packaging - each order is carefully wrapped in
delicate tissue and placed inside an unmarked shipping box or shipping
envelope. At this time we do not offer gift wrapping services or gift invoices for international customers.
Where can I enter a coupon or promotional code?
Occasionally we
offer coupon or promotional codes to our customers. To use one of these codes,
please enter the code on the "bag" page of our checkout process. If you
place your order over the phone, please inform the customer service representative that
you have a code. Only one coupon code may be used per order.
How do you ship internationally?
Bare Necessities fulfills international orders through our partner, Borderfree. We partner with Borderfree so our customers can receive their orders as quickly as possible. During "Checkout" you will see your total price including all duties, taxes, shipping and handling charges in your local or selected currency before you place your order. You will pay Borderfree the total amount for your order in your local or selected currency.
Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Click here for the Borderfree
terms and conditions.
Are there any items that cannot ship to my country because they are restricted?
Yes, there are some items on our website that are restricted. If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
When will my order be shipped?
You will be quoted a specific delivery timeframe at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping bag.
When your package clears our international facility and is on its way to you, you will receive an shipment confirmation email with your tracking number and link to track your order. If you know your order number click here to
track your package(s) through Borderfree.
What is Bare Necessities' return policy for international orders?
We want you to love your purchase! If for any reason you are not satisfied with your purchase please review the following steps. We do not offer exchanges on international orders, only returns. The customer is responsible for the return shipping cost. You will be credited for the returned items and taxes. Initial shipping charges are non-refundable. Returns are not accepted on final sale items. Due to policy changes with our international shipping partner we are no longer able to refund international customers whose returns are received 180 days or more after the order date.
1. Email our customer support team at
intl@BareNecessities.com, indicating your Bare Necessities order number, a
description of the item you wish to return and the reason for return.
2. Once an RMA is submitted on your behalf you will receive a RETURN MERCHANDISE AUTHORIZATION email from Borderfree where we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.
3. Follow the DHL return instructions on the RETURN MERCHANDISE AUTHORIZATION email from Borderfree. The customer is responsible for the return shipping cost.
4. Once your merchandise is received at the Bordefree returns facility and is verified, we will process your credit within 5-10 business days. You will receive a RETURN PROCESSED email at that time.
Please note that it may take up to two billing cycles for the credit to appear on your monthly statement. Your statement will show a credit from BF*BareNecessities. Some statements may also show the city name of the Borderfree billing exchange office for your region.
I want to exchange for Instant Credit. How does that work?
In our
Online Returns & Exchanges process, you may elect to receive your refund as an Instant Credit Voucher that you can use immediately to place your exchange order.
Instant Credit Vouchers are valid for a limited time. Any unused balance on an Instant Credit Voucher will be issued as a refund in accordance with our standard refund policy when our returns center receives your merchandise.
Instant Credit may be offered as a refund option on U.S. orders of $500 or less. Only one Instant Credit Voucher can be created per order. If the order was purchased using an Instant Credit Voucher, subsequent exchanges or returns will not be offered as an Instant Credit Voucher. In using an Instant Credit Voucher as payment, you are waiving your right to receive that amount of your refund back to your original payment method. Bare Necessities may, at its sole discretion, deny Instant Credit as a refund option to a customer.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your
overall shopping experience. Click on this link to view our complete
privacy policy.
Click here for the Borderfree
privacy policy.
What are cookies? Does Bare Necessities use them?
Simply put, a cookie is a small piece of information that web sites use to remember information about users. Bare Necessities uses two types of cookies to
recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Bare
Necessities uses persistent cookies to identify members after their first visit.
How can I submit comments and suggestions?
You can send email to
intl@BareNecessities.com, use our
feedback form, or call us at 732.902.5400 – our Bra Fit Experts are available to assist you Monday-Wednesday 8:30am-8:00pm EST and Thursday-Friday 8:30am-5:00pm EST.
For questions about your order, our support team is available Monday-Wednesday 8:30am-8:00pm EST and Thursday-Friday 8:30am-5:00pm EST Customer Service support will be in English.