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Customer Service - FAQ's

How can a bra fit expert help me?
Our certified amBRAssadors are professionally trained to assess your bra concerns, find you the right size through a complimentary, personalized over-the-phone bra fitting and help point you to the perfect styles for your body and your life. Call us Monday-Saturday, 8:30 AM-6 PM ET at 877.728.9272 (select option 4).
What is my Shopper ID?
Your Shopper ID is 9d1193
Not sure what's going on with your bag? Call us at 1.877.728.9272 and give a customer service representative your shopper ID. A Shopper ID is a unique ID that identifies what is in your shopping bag. We would be happy to help you complete your transaction.
How much tax will I be charged on my order?
Bare Necessities does not collect sales or use taxes. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to report these taxes may be found at the websites of your respective taxing authorities. Vermont and Kentucky require the tax not collected by Bare Necessities on taxable purchases shipped to Vermont or Kentucky, respectively, be reported by the purchaser. The use tax forms and instructions are available on the Vermont Department of Taxes website and on the Kentucky Department of Revenue website.
Are my items in stock?
We offer real-time inventory. You can check if any item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a message will show up in red stating "This color/size combination is no longer available."
How do backorders work?
If the size/color you need is on backorder, a message will show up underneath the "ADD TO BAG" button stating "Ships 2-3 weeks" or "Ships 6-8 weeks." You can still place an order for these items, and we recommend doing so to save your place in line! Once we receive your item back in stock, we will ship it out to you for no additional shipping cost!
Charging for Backorders:
When you first place your order, there will be a pending authorization hold on the total amount of the order; this charge drops a few business days after the purchase. You are not charged for backordered items until they ship out. Once we receive the items in stock, we will pack them up and ship them out to you via our "Free Standard Shipping" method (6-9 business days). As the items ship, you will be charged.
If backorders are discounted:
Sometimes your backordered items will get broken up into separate shipments based on availability. If the items carry a discount or promotion, the last items that ship will carry the discount or "free" status.
For example, say, you take advantage Buy 2 Get 1 Free promotion and you order 9 pairs of Maidenform Comfort Devotion hipsters, but they are backordered for 2-3 weeks. We may receive a partial shipment and send you 6 pairs. You would be charged for the six pairs as they ship. The following week, we may receive another shipment from the vendor, then those 3 will ship out to you free of charge and free of any shipping charges since the final items to ship ALWAYS carry the discount.
When can I use Apple Pay?
We accept Apple Pay on compatible devices on U.S. orders. Apple Pay cannot be used to purchase gift certificates, to place orders requiring gift receipts or to place orders shipped to APO/FPO addresses. Orders purchased using Apple Pay cannot redeem gift certificates, vouchers or store credit.
What are my payment options?
Online, we accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. You can also place an order over the phone (877.728.9272, option 1), by mail or fax.
When will I be billed?
You will be billed when your package is shipped from our fulfillment center. We usually ship in stock items within 1-3 business days, excluding holidays. If you cancel your order prior to shipment, you will not be billed.
How do I order by Mail or Fax?
You may place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

Download Adobe Acrobat Reader
Is it safe to use my credit card?
Yes, shopping at Bare Necessities is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Bare Necessities will cover the liability imposed on you, up to $50. Bare Necessities will cover this amount only if the unauthorized use of your credit card occurred at Bare Necessities, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur.
Is gift wrapping available?
We take great pride in our packaging - each order is carefully wrapped in delicate tissue and placed inside an unmarked shipping box or shipping envelope. At this time we do not offer gift wrapping services although we do offer gift invoices. Bare Necessities gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.
Are gift invoices available?
Yes! During the checkout process you will have an opportunity to choose to have a gift invoice enclosed with your order. Bare Necessities gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.
Where can I enter a coupon or promotional code?
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "bag" page of our checkout process. If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code may be used per order.
How do I change my membership information?
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in, and then you can edit or delete your information through the "my account" page.

Your email address can only be changed by calling us at 1.877.728.9272.
How much do you charge for shipping?
Your shipping options and costs will vary based on your delivery address and package weight. Your actual shipping charges will be reflected at checkout.
Shipping fees are not refundable unless we fail to meet our service level for guaranteed shipping for in-stock items. Weather, natural disasters and other uncontrollable events can interrupt transportation flow – and the delivery of your package might be delayed. We apologize for any inconvenience.
$70 AND UP
Standard Shipping 6-9 business days via
your local post office
$5.00 FREE
Preferred Shipping 3-4 business days via
your local post office
Just $3.95
USPS Priority Mail 3-5 business days via
your local post office
Starts at $7.00 Starts at $7.00
FedEx Home Delivery 3-6 business days
via FedEx
Starts at $8.95 Starts at $8.95
FedEx Ground 3-6 business days
via FedEx
Starts at $8.95 Starts at $8.95
2-Day Delivery 2 business days
via FedEx*
$15.00 $15.00
FedEx Next Day Air Guaranteed Delivery
Next business day via
Starts at $22 Starts at $22
FedEx Next Day Air
Saturday Delivery
Guaranteed Delivery
by Saturday via FedEx
Starts at $35 Starts at $35
Standard Shipping and Preferred Shipping are delivered by the local post office. FedEx Home Delivery delivers to homes Tuesday-Saturday. FedEx Ground delivers to businesses Monday-Friday.
*Orders for 2-Day and Next Day Air that are placed after 3:00pm EST will leave our warehouse the next business day.
Shipping is available to all 50 United States, APO/FPO/DPO addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), rural routes and P.O. Box addresses. Please see our International FAQ’s for International Shipping details.
When will my order be shipped?
We usually ship in stock items within 1-3 business days, excluding holidays. Select shipping methods ship the same day for in-stock orders placed by 3:00pm EST- see our shipping methods above, for details.
Don’t forget it is never too late to send an e-gift certificate.
Can I track my order?
Once your order is shipped, you will be sent an email confirmation with your tracking number and link to track your order. You may also track your order and return status at by entering your order number and zip code for US orders only. You do not need to be a member to track your order.
Does Bare Necessities accept international orders?
Yes! We ship internationally to over 100 countries and territories though our shipping partner BorderFree. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. Click here for our International FAQ's.
What is Bare Necessities' return policy?
We want you to love your purchase! If you are not satisfied with your purchase, please return it for a prompt credit or exchange. We only accept back unworn/unwashed merchandise with tags.
Returning within 60 days: you will receive credit back on the initial credit card or account.
Returning after 60 days: you will receive a voucher via email so you can pick out a new favorite! A $10 order minimum is required to redeem this voucher, not including shipping charges.
Who pays for return shipping?
If you are returning a purchase, you are responsible for the return shipping. For your convenience, we include a pre-paid return label in your package. When we process your return, a fee of $6.95 will be deducted from your return credit. You can also ship your return back yourself. If you would like to ship it back yourself, we recommend using an insured, traceable method and cannot be held accountable for lost packages.
In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at 1.877.728.9272. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
How do I return/exchange something?
Not satisfied? Return it or exchange it... it's as easy as 1-2-3!
1. Fill it out!
Fill out the section marked Returns on the Invoice in your box or Click here to print a blank Return/Exchange form.
Indicate the items you want to return and the reason code.
If you wish to exchange for a different item, please also complete the section marked Exchanges by telling us which items you'd like in exchange. Note the brand, style #, size, descriptions, color and quantity.
We are pleased to remind you that as always, we send your exchanged items back to you free of shipping charges.
Returns/exchanges take up to 15 business days for us to receive and process. Call us if you want your replacement items faster: 877.728.9272.
2. Pack it up!
Pack your items and include the bottom portion invoice in your box or Click here to print a blank Return/Exchange form.
3. Drop it off!

Peel and place our convenient label on any box and drop it off with the US Post Office.

A $6.95 return shipping fee will be deducted
from your credit.

Track your return status at

Ship it yourself using any carrier to:

Bare Necessities Return Center
90 Northfield Ave.
Edison, NJ 08837-3807

Make sure to insure your package!

Please allow 15 business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Shipping fees on your original order are not refundable.
Exchanges work like this: We will process a return credit first, and then process a separate charge for the replacement items. We can place an exchange order for you and have the items shipped ASAP. You will be charged for these items when they ship out, but once we receive your return items back to our warehouse we will issue credit back to the original payment method for the item(s) you are returning. If you return items after 60 days, you will receive a voucher via email. A $10 order minimum is required to redeem this voucher, not including shipping charges. Please allow up to 15 business days from the date you ship the package for us to receive and process your return. Initial shipping fees and return shipping costs are not refundable. We will email you once we have processed your package as well as when your exchange ships.
What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.
What are cookies? Does Bare Necessities use them?
Simply put, a cookie is a small piece of information that web sites use to remember information about users. Bare Necessities uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Bare Necessities uses persistent cookies to identify members after their first visit.
How can I submit comments and suggestions?
You can send email to, use our feedback form, or call us at 1.877.728.9272 during business hours, Monday-Saturday 8:30am-6pm EST.

For questions about your order, our Customer Service representatives are available to assist you Monday-Saturday 8:30am-6pm EST. To place a new order, call anytime. We're available 24 hours a day, 7 days a week.


International Shipping Options

Select the country you will be shipping to and your preferred billing currency.

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