Close Bare Necessities Search

Customer Service - FAQ's

How can a bra fit expert help me?
Our certified Bra Fit Experts are professionally trained to assess your bra concerns, find you the right size through a complimentary, personalized over-the-phone bra fitting and help point you to the perfect styles for your body and your life. Call us Monday-Friday 8:30am-10pm and Saturday & Sunday 8:30am-6pm EST at 1.877.728.9272 1.877.728.9272 (select option 4).
What is my Shopper ID?
Your Shopper ID is 8fd1d3
Not sure what's going on with your bag? Call us at 1.877.728.9272 and give a customer service representative your shopper ID. A Shopper ID is a unique ID that identifies what is in your shopping bag. We would be happy to help you complete your transaction.
Will I be charged sales tax on my order?

Items sold by Bare Necessities are subject to tax when shipped to destinations in: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.

How do I place a tax exempt order?
Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to Please specify the order number of the Bare Necessities order for which the exemption is requested and include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by Bare Necessities and tax will be refunded to the original payment method. Bare Necessities does not store the tax-exempt status for any organization. Please email for each order placed on

Bare Necessities does not honor resale exemption certificates, as purchases for resale are against the Bare Necessities Terms of Use.
Are my items in stock?
We offer real-time inventory. You can check if any item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a message will show up in red stating "This color/size combination is no longer available."
How do backorders work?
If the size/color you need is on backorder, a message will show up underneath the ADD TO BAG button stating Ships 2-3 weeks or Ships 6-8 weeks. You can still place an order for these items, and we recommend doing so to save your place in line! Once we receive your item back in stock, we will ship it out to you for no additional shipping cost!
Charging for backorders:
When you place your order, there will be a pending authorization hold on the total amount of the order; this charge drops a few business days after the purchase. You are not charged for backordered items until they ship. Once we receive the items in stock, we will ship them out to you via our Standard Shipping method (5-7 business days) at no additional charge. When the items ship, you will be charged for the merchandise and any applicable tax.
If backorders are discounted:
Sometimes your backordered items will get broken up into separate shipments based on availability. If the items carry a discount or promotion, the last items that ship will carry the discount or "free" status.
For example, say you take advantage of a Buy 2 Get 1 Free promotion and order 9 pairs of Maidenform Comfort Devotion hipsters that are backordered 2-3 weeks. We may receive a partial shipment and send you 6 pairs. You would be charged for the 6 pairs as they ship. The following week, we may receive another shipment from the vendor, then those 3 will ship out to you free of charge and free of any shipping charges since the final items to ship ALWAYS carry the discount.
When can I use Apple Pay?
We accept Apple Pay on compatible devices on U.S. orders. Apple Pay cannot be used to purchase gift certificates, to place orders requiring gift receipts or to place orders shipped to APO/FPO addresses. Orders purchased using Apple Pay cannot redeem gift certificates, vouchers or store credit.
When can I use Visa Checkout?
We accept Visa Checkout for U.S. orders. Visa Checkout accounts can use any major credit or debit card to pay for a purchase.
What are my payment options?
Online, we accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. You can also place an order over the phone (877.728.9272, option 1), by mail or fax.
When will I be billed?
You will be billed when your package is shipped from our fulfillment center. We usually ship in stock items within 1-3 business days, excluding holidays. If you cancel your order prior to shipment, you will not be billed.
How do I order by Mail or Fax?
You may place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

Download Adobe Acrobat Reader
Is it safe to use my credit card?
Yes, shopping at Bare Necessities is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Bare Necessities will cover the liability imposed on you, up to $50. Bare Necessities will cover this amount only if the unauthorized use of your credit card occurred at Bare Necessities, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur.
Is gift wrapping available?
At this time, we do not offer gift wrapping services, although you may designate your purchase as a gift during checkout. We take great pride in our packaging. Each order is carefully wrapped in delicate tissue and placed inside an unmarked shipping box or shipping envelope. Bare Necessities packing slips for gifts do not contain pricing information. Please be aware that the order confirmation email does contain pricing information for both gift orders and non-gift orders.
Are gift receipts available?
Yes! During checkout, you will have an opportunity to designate your order as a gift. Bare Necessities packing slips for gifts serve as gift receipts, as they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information for both gift orders and non-gift orders.
Where can I enter a coupon or promotional code?
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "bag" page of our checkout process. If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code may be used per order.
How do I change my membership information?
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in here, and then you can edit or delete your information through the "my account" page.

Your email address can only be changed by calling us at 1.877.728.9272.
How much do you charge for shipping?
Your shipping options and costs will vary based on your delivery address and package weight. Some states require we collect sales tax on shipping costs. Your actual shipping charges will be reflected at checkout.
Shipping fees are not refundable unless we fail to meet our service level for guaranteed shipping for in-stock items. Weather, natural disasters and other uncontrollable events can interrupt transportation flow, and the delivery of your package might be delayed. We apologize for any inconvenience.
$70 AND UP
(before tax)
STANDARD 5-7 business days via
your local post office
USPS PRIORITY MAIL 3-5 business days via
your local post office
Starts at $7 Starts at $7
2-DAY SHIPPING 2 business days
via FedEx*
NEXT DAY Next Business Day
via FedEx*
$15 $5
NEXT DAY SATURDAY Saturday Delivery
via FedEx
$25 $15
Standard Shipping and USPS Priority Mail are delivered by the local post office. 2-Day, Next Day and Next Day Saturday deliveries are delivered by FedEx. FedEx Home Delivery delivers to homes Tuesday-Saturday. FedEx Ground delivers to businesses Monday-Friday.
*Orders for 2-Day and Next Day deliveries that are placed after 3:00pm EST will leave our warehouse the next business day.
Shipping is available to all 50 United States, P.O. Box addresses, APO/FPO/DPO addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands) and rural routes. Please see our International FAQ’s for International Shipping details.
When will my order be shipped?
We usually ship in-stock items within 1-3 business days, excluding holidays. Select shipping methods ship the same day for in-stock orders placed by 3:00pm EST. See our shipping methods, above, for details.
Don’t forget it’s never too late to send an e-gift certificate.
Can I track my order?
Once your order is shipped, you will be sent an email confirmation with your tracking number and link to track your order. You may also track your order and return status at by entering your order number and zip code for US orders only. You do not need to be a member to track your order.
Does Bare Necessities accept international orders?
Yes! We ship internationally to over 100 countries and territories though our shipping partner BorderFree. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. Click here for our International FAQ's.
What is Bare Necessities' return policy?
We want you to love what you’ve found! If you’re not satisfied, please return it within 120 days from purchase:
Returning within 60 days from purchase: Your credit card or account will be refunded.
Returning within 61-120 days from purchase: You will receive a voucher via email so you can pick out a new favorite. A $10 order minimum is required to redeem this voucher, not including shipping charges and tax.
We only accept unworn/unwashed merchandise with tags.
How do I return something?
To initiate a return, please visit
Who pays for return shipping?
If you are returning a purchase, you are responsible for the return shipping. When we process your return, a fee of $5.00 will be deducted from your return credit if you choose to use the printed label through our online customer returns process. You can also ship your return back yourself. We recommend using an insured, traceable method and cannot be held accountable for lost packages.
*Please note, orders shipped to a P.O. Box, APO/FPO/DPO address or a U.S. territory (Guam, Puerto Rico, U.S. Virgin Islands) are not eligible for use of the FedEx label provided through online customer returns at this time. You may mail the return using your own method or contact customer service at 1.877.728.9272 to arrange an alternative method.
In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at 1.877.728.9272 so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge.
How do I return using the online customer returns process?
Using the order number, find the order you would like to return. Members can also look up their orders in their Order History.
Select the items you would like to return, and follow the prompts.
Print your return packing slip and/or label.
Pack the item(s) you wish to return and your return packing slip in the box.
Drop off your package.
Where do I drop off my package?
Printing a label using our online customer service returns
Using your own label
Drop off at your nearest FedEx drop-off locations.
Ship using any carrier to:
Bare Necessities Return Center
96 Northfield Ave.
Edison, NJ 08837-3807

Make sure to insure your package!
How do exchanges work?
We will first process a return credit, then process a separate charge for the replacement items.
The fastest, easiest way to exchange is to call us to order a replacement item. This ensures you get the item you want, as well as credit for any discounts used. Call us anytime at 1.877.728.9272.
You will be charged for the new items when they ship. Once we receive your return items, we will issue a credit back to the original payment method for the item(s) you are returning. If you return items after 60 days, you will receive a voucher via email. A $10 order minimum is required to redeem this voucher, not including shipping charges and tax. Please allow up to 15 business days from the date you ship the package for us to receive and process your return. Initial shipping fees and return shipping costs are not refundable. We will email you once we have processed your package as well as when your exchange ships.
What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.
What are cookies? Does Bare Necessities use them?
Simply put, a cookie is a small piece of information that web sites use to remember information about users. Bare Necessities uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Bare Necessities uses persistent cookies to identify members after their first visit.
How can I submit comments and suggestions?
You can send email to, use our feedback form, or call us at 1.877.728.9272 – our Bra Fit Experts are available to assist you Monday-Friday 8:30am-10pm and Saturday & Sunday 8:30am-6pm EST.

For questions about your order, our support team is available Monday-Friday 8:30am-10pm and Saturday & Sunday 8:30am-6pm EST.


International Shipping Options

Select the country you will be shipping to and your preferred billing currency.

There was an error. Please try again later.

Your session expired.
Please click OK to refresh the page and continue.