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International Customer Service - FAQ's




FabFit Academy
How can a bra fit expert help me?
Our bra fit experts can be reached at 732.902.5400 Monday-Sunday 8am-6pm EST by selecting option 4 for a style and fit consultation. Our bra fit experts will complete a full assessment of your current bra dilemma, find you the right size through questioning and an over the phone fitting, and then help you select the perfect style for your body type. Our bra fit experts are professional bra fitters whom have been certified by Eveden, United Kingdom's largest lingerie and swimwear design and manufacturer, and Ali Cudby's FabFit™ Academy. Ali Cudby is the founder and CEO of FabFoundations™, and the best-selling author of Busted!: The FabFoundations™ Guide To Bras That Fit,
Flatter and Feel Fantastic - http://www.fabfitacademy.com. Our bra fit expert support will be in English.
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What is my Shopper ID?
Your Shopper ID is 4ad857
Not sure what's going on with your cart? Call us at 732.902.5400 and give a customer service representative your shopper ID. A Shopper ID is a unique ID that identifies what is in your shopping cart. We would be happy to help you complete your transaction. Customer Service support will be in English.
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What currencies do you support?
Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
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How much tax will I be charged on my order?
Duties are set by the destination country customs authorities, based on the following:

1. The country of origin (manufacturing) of the goods being purchased.

2. The classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports.

3. International taxes (such as Value Added Tax, or VAT) are set by the destination country.

You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
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What will show up on my credit card statement?
Your credit card will be billed by Borderfree and your credit card statement will read "BF*Bare Necessities" where "BF" denotes the Borderfree network.
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When will I be billed?
Your credit card will be billed by Borderfree at the time your items leave the United States Borderfree facilty. You will receive a shipment confirmation email at this time with the details of your order and parcel tracking information.
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What exchange rate is applied to my orders?
The daily exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you confirm and place an order. To know the exact price before you buy, simply add items to your order and begin check out. You will see the exact price for your order in your selected currency before you actually place the order.
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Are my items in stock?
We offer real-time inventory. You can check if any item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a message will show up in red stating "This color/size combination is no longer available."
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What are my payment options?
We accept Visa, MasterCard for all currencies and countries, American Express and Diners Club online for most countries. We do not accept mail in orders for international orders.
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Is it safe to use my credit card?
Yes, shopping at Bare Necessities is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

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Is gift wrapping available?
We take great pride in our packaging - each order is carefully wrapped in delicate tissue and placed inside an unmarked shipping box or shipping envelope. At this time we do not offer gift wrapping services or gift invoices for international customers.
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Where can I enter a coupon or promotional code?
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "Cart" page of our checkout process. If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code may be used per order.
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How do you ship internationally?
Bare Necessities fulfills international orders through our partner, Borderfree. We partner with Borderfree so our customers can receive their orders as quickly as possible. During "Checkout" you will see your total price including all duties, taxes, shipping and handling charges in your local or selected currency before you place your order. You will pay Borderfree the total amount for your order in your local or selected currency.
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What is Borderfree?
Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty. Click here for the Borderfree terms and conditions.
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Are there any items that cannot ship to my country because they are restricted?
Yes, there are some items on our website that are restricted. If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.
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How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
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When will my order be shipped?
You will be quoted a specific delivery timeframe at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
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How do I track my order?
When your package clears our international facility and is on its way to you, you will receive an shipment confirmation email with your tracking number and link to track your order. If you know your order number click here to track your package(s) through Borderfree.
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What is Bare Necessities' return policy for international orders?
We want you to love your purchase! If for any reason you are not satisfied with your purchase please review the following steps. We do not offer exchanges on international orders, only returns. The customer is responsible for the return shipping cost. You will be credited for the returned items and taxes. Initial shipping charges are non-refundable.
1. Email our customer support team at intl@BareNecessities.com, indicating your Bare Necessities order number, a description of the item you wish to return and the reason for return.
2. Once an RMA is submitted on your behalf you will receive a RETURN MERCHANDISE AUTHORIZATION email from Borderfree where we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.
3. Follow the DHL return instructions on the RETURN MERCHANDISE AUTHORIZATION email from Borderfree. The customer is responsible for the return shipping cost.
4. Once your merchandise is received at the Bordefree returns facility and is verified, we will process your credit within 5-10 business days. You will receive a RETURN PROCESSED email at that time.
Please note that it may take up to two billing cycles for the credit to appear on your monthly statement. Your statement will show a credit from BF*BareNecessities. Some statements may also show the city name of the Borderfree billing exchange office for your region.
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What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy. Click here for the Borderfree privacy policy.
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What are cookies? Does Bare Necessities use them?
Simply put, a cookie is a small piece of information that web sites use to remember information about users. Bare Necessities uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Bare Necessities uses persistent cookies to identify members after their first visit.
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How can I submit comments and suggestions?
You can send email to intl@BareNecessities.com, use our feedback form, or call us at 732.902.5400 during business hours, Monday-Sunday 8am-6pm EST.

To place a new order, call anytime. We're available 24 hours a day, 7 days a week. Customer Service support will be in English.
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