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Bare Necessities

Customer Service - FAQ's

When will my order be shipped?
Does Bare Necessities accept international orders?
What is Bare Necessities' return policy?
How do I return something?
Who pays for return shipping?

ABOUT BARE NECESSITIES
What about my privacy?
What are cookies? Does Bare Necessities use them?
How do I subscribe to the Bare Necessities mailing list?
How can I submit comments and suggestions?

INTERNATIONAL ORDERS
Canadian Customers - Click here


Bare Necessities site has real-time inventory, which means that you can see the availability of any color/size combination on each product's web page. Back ordered items are also shown in the order confirmation email.
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There is no additional cost to ship backorders. There is only one shipping & handling charge per order and it is charged when your first shipment is sent. Additional shipments are shipped at no additional cost to you.
Backordered items are shipped as they become available via United States Postal Service (USPS) or UPS. Backordered items will be grouped and shipped together when appropriate. You will be notified via email if one or more items will be delayed beyond the date range specified on the product page.
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What are my payment options?
We accept Visa, MasterCard, American Express and Discover online. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security please do not send cash.
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Is it safe to use my credit card?
Yes, shopping at Bare Necessities is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Bare Necessities will cover the liability imposed on you, up to $50. Bare Necessities will cover this amount only if the unauthorized use of your credit card occurred at Bare Necessities, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur.

You may also place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

Download Adobe Acrobat Reader
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Is gift wrapping available?
We take great pride in our packaging - each order is carefully wrapped in delicate green tissue and placed inside an unmarked shipping box or shipping envelope. At this time we do not offer gift wrapping services although we do offer gift invoices. Bare Necessities gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.
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Are gift invoices available?
Yes! During the checkout process you will have an opportunity to choose to have a gift invoice enclosed with your order. Bare Necessities gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.
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Where can I enter a coupon or promotional code?
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "Payment" page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.
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What is my Shopper ID?
Your Shopper ID is 13baba
A Shopper ID is a unique ID that identifies what is in your shopping cart. In the event that you are experiencing technical difficulties, or do not wish to continue on your own, you may call customer service to complete your transaction. By providing our customer service representatives with this Shopper ID, we can make this experience speedier and more convenient for you.
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How do I change my membership information?
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in, and then you can edit or delete your information through the "my account" page.
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How do I order by Mail or Fax?
You may place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

Download Adobe Acrobat Reader
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Below are delivery estimates for in-stock items (Backordered items will be delivered as they become available, via either UPS or USPS, at no extra cost to you). Your shipping options and costs will vary based on your delivery address and package weight. Your actual shipping charges will be reflected at checkout.
SHIPPING METHOD DELIVERY BY* ORDERS
UNDER $100
ORDERS
OVER $100
STANDARD SHIPPING Estimated
7-10 business days
$5 FREE
PREFERRED SHIPPING Estimated
3-6 business days
$6.95
FLAT RATE
Just $2.95
FLAT RATE
USPS PRIORITY MAIL Estimated
4-7 business days
Starts at $7.00 Starts at $7.00
UPS GROUND Estimated
3-6 business days
Starts at $8.95 Starts at $8.95
NEW! 2-DAY DELIVERY Guaranteed Delivery 2-3 business days Starts at $8.95 Starts at $8.95
UPS NEXT DAY AIR Guaranteed Delivery 1-2 business days Starts at $22 Starts at $22
UPS NEXT DAY AIR
SATURDAY DELIVERY
Guaranteed Delivery by Saturday Starts at $35 Starts at $35
Shipping is available to all 50 United States, A.P.O. and F.P.O. addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), rural routes and P.O. Box addresses. Available shipping methods will vary based on your shipping address. Standard Shipping and Preferred Shipping may ship via either USPS or UPS. Our 2-day Delivery ships via UPS. If you require a certain carrier, please see other shipping options offered above or call us at 877-728-9272 for assistance. Shipping fees are not refundable.
* About Guaranteed Shipping Methods: If you select a guaranteed shipping method (2-Day Delivery, Next Day Delivery or Saturday Delivery) and an attempt to deliver the package is not made by the date shown during your checkout process, we will refund your shipping costs. This guarantee applies to the delivery of in-stock items only. All orders are subject to verification.
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Once your order is shipped, you will be sent an email confirmation. Your email confirmation will include applicable UPS tracking or postal delivery confirmation information.
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When will my order be shipped?
We usually ship in stock items within 1-3 business days, excluding holidays. Select shipping methods ship the same day for in-stock orders placed by 2pm ET- see our shipping methods above, for details.
Don’t forget it is never too late to send an e-gift certificate.
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Does Bare Necessities accept international orders?
Currently we only accept orders that ship to the United States, Canada, Puerto Rico, US Virgin Islands, APOs and FPOs.
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What is Bare Necessities' return policy?
Our 100% guarantee ensures that every item you purchase at Bare Necessities meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 60 days for an exchange or refund. Credits or charges due will be issued to the original credit card. Please note that all exchanges are processed as a return and then issued as a new order. You will first receive a credit issued back to your original payment method for the item(s) you are sending back and then be charged for the exchange upon shipment. Returns for refund after 60 days will result in an online store credit. Please allow ten (10) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable.
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You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange, and allow ten business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.
SHIP TO:
Bare Necessities
Returns Center
280 Raritan Center Pkwy
Edison, NJ 08837-3610
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Who pays for return shipping?
For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
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What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at barenecessities.com possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.
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What are cookies? Does Bare Necessities use them?
Simply put, a cookie is a small piece of information that web sites use to remember information about users. Bare Necessities uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Bare Necessities uses persistent cookies to identify members after their first visit.
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How do I subscribe to the Bare Necessities mailing list?
Sign-up using our online form, or call customer service (877) 728-9272 (8:30am-5:30pm ET),
and we'll be happy to add you to our mailing list.
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How can I submit comments and suggestions?
You can send email to info@BareNecessities.com, use our feedback form, or call us at (877) 728-9272 during business hours, Monday through Friday 8:30am to 5:30pm ET.

For questions about your order, our Customer Service agents are available to assist you Monday-Friday between 8:30AM-5:30PM. To place a new order, call anytime. We're available 24 hours a day, 7 days a week.


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