General Inquiries: info@barenecessities.com
Order-related Inquiries: orders@barenecessities.com
Affiliate Information: affiliates@barenecessities.com
Press / Media: press@barenecessities.com
Buying Department: brands@barenecessities.com
Marketing & Business Inquiries: corporate@barenecessities.com
Employment: jobs@barenecessities.com



Click Here to send us a message via our online form.


General: 732.902.5000
Fax: 732.902.5001
Customer Service: 1.877.728.9272 *

* For questions about your order, our Customer Service agents are available to assist you Monday-Saturday 8am-6pm EST. To place a new order, call anytime. We're available 24 hours a day, 7 days a week.


Bare Necessities
90 Northfield Avenue
Edison, N.J. 08837-3807

For returns please click here for address information.



DIGITAL PRODUCTION DESIGNER


Position Summary:
The Digital Production Designer will work with the creative team and internal marketing departments to bring creative requests and project initiatives to life. He/she will be responsible for creating and maintaining assets for BareNecessities.com and assist in the execution of a variety of digital projects including emails, landing pages, and banners.

Essential Duties & Responsibilities:
  • Create digital assets for campaigns
  • Support Designers, following direction and executing projects through asset release
  • Assist in conceptualizing, designing, and implementing promotions for new brand support projects, both static and animated
  • Ability to define and offer multiple content/creative solutions to a task
  • Staying up-to-date on the latest design trends, newest digital platforms and competitive landscape
  • Perform related duties as assigned

Qualifications:
  • 3+ years of design, web production and e-commerce
  • Experience designing for the following: web, mobile, social media, ads, and other marketing related projects a plus
  • Excellent typographic skills and visual craftsmanship
  • Deep expertise using Adobe Creative Suite
  • Collaborative and open-minded working style
  • Quick worker with strong organizational skills
  • Ability to manage multiple projects simultaneously and efficiently
  • Meticulous attention to detail and strong communication skills
  • Must present an online Portfolio that includes high-end product and web experience; e-commerce experience a huge plus
  • Typography, visual design and project management experience.
  • Minimum of 3 years experience in designing for fashion or retailer
  • Design degree required (4-year college degree preferred)
  • Adobe CS Suite (Photoshop, InDesign, Illustrator, Fireworks, Dreamweaver, etc.)
  • Knowledge of HTML/DHTML, CSS, and Flash action script coding is a plus
  • MS Office, Excel and Adobe Acrobat


To apply for the Digital Production Designer please send your resume and cover letter to jobs3@barenecessities.com.



SEO MANAGER


Position Summary:
The SEO Manager leads the implementation of SEO initiatives at a high volume B2C online retailer. This position manages the day-to-day activities to support the robust SEO program for BareNecessities.com. This position requires strong organizational and program management skills to implement SEO optimization and best practices. This position works closely with members of the Marketing, E-commerce, Creative, Merchandising, and IT/Web Development to achieve SEO growth objectives.

Essential Duties & Responsibilities:
  • Manage the day-to-day SEO program, roadmap and growth strategy based on customer and competitive insights, agency recommendations, brand strategy and E-commerce goals
  • Plan, manage and execute search engine optimization efforts to ensure consistent high keyword ranking on search engines
  • Manage internal and external team members to ensure timely, accurate and effective team output and systemic optimization, including management of SEO efforts on-site and internal systems
  • Manage on-site and off-site SEO efforts with content producers and program management team, including copy generation and site optimization
  • Partner with E-commerce, Marketing, Creative and Merchandising teams to define content strategy to help the customer shop more confidently while adding benefit to our SEO program
  • Review and analyze direct and indirect competitors’ tactics, user experience, product catalog representation and taxonomy. Report findings and provide appropriate counter-strategies when appropriate
  • Analyze and report the efficacy of our search engine optimization efforts. Provide weekly reporting on SEO program effectiveness, details and effort status

Qualifications:
  • 2+ years of program management experience at a large-scale and multi-dimensional SEO program
  • Excellent time management, planning, people management and organizational skills
  • Self-starter with ability to effectively collaborate with cross functional teams & work independently
  • Strong knowledge of SEO landscape and best practices
  • Attention to detail and ability to effectively multi-task in a fast-paced environment
  • Strong analytical skills - must be able to assemble and interpret data, create executive summaries and deliver business insights
  • Positive, committed attitude, high energy, willingness to learn & proactive problem solving abilities
  • Excellent verbal and written communication skills


To apply for the SEO Manager please send your resume and cover letter to jobs10@barenecessities.com.



Customer Service Representative | amBRAssador


Position Summary:

As a Customer Service Representative, you will be responsible for helping customers with phone and online orders, product inquiries, and product recommendations. You will become a bra fitting expert in this position, offering fit and styling advice to customers while driving sales.

Representative(s) will be expected to provide exceptional customer service and deliver an impeccable experience for the bare necessities customer, measured by increased customer satisfaction and service level standards. The position is located in Edison, NJ.

  • Go above and beyond, advocating for every customer concern and request
  • Process customer orders via email, chat and phone
  • Promote additional products by identifying cross-selling opportunities and selling to customers
  • Respond quickly to change with a positive attitude and a willingness to learn new ways to work and achieve goals

Essential Duties & Responsibilities:
  • Consistently provide genuine, friendly, personable and professional service
  • Go above and beyond advocating for every customer concern and request
  • Process customer orders via phone and online
  • Ensure customer problems are handled appropriately, escalating issues to supervisor/manager when necessary
  • Deliver bra fitting expertise by guiding customers on how to measure and achieve the ‘perfect fitting bra’
  • Build and develop relationships with customers to achieve continued sales growth
  • Promote additional products by identifying cross-selling opportunities and selling to customer
  • Consistently manage customer expectations, ensure delivery of the highest quality service, and solicit and act on customer feedback
  • Respond quickly to change with a positive attitude and willingness to learn new ways to work and achieve goals
  • Perform other duties as assigned by Management.

Qualifications:
  • 3+ years of customer service experience or previous exposure to a call center environment
  • Ability to emotionally connect with customers to increase brand loyalty and sales
  • Ability to handle multiple responsibilities and balance customer priorities
  • Ability to multi-task within a fast-paced service environment
  • Effective communication, interpersonal and organizational skills in person and on the phone
  • Demonstrate excellent listening skills and the ability to work independently and with a team
  • Associate’s Degree or higher preferred
  • Proficient using Windows, Microsoft Office suite, and email/Outlook
  • Entry-level sales experience a plus
  • High level of professionalism and integrity
  • High level of ownership, accountability and initiative
  • Must be able to type 50-60+ words per minute
  • Ability to work flexible or changing schedules is a critical aspect of this department. Department hours of operation are 7:00 am – 10:00 pm Monday-Wednesday; 7:00 am – 6:00 pm Thursday-Friday; 8:30 am – 6:00 pm Saturday.

Customer Service Team Mission Statement:
We strive to create repeat customers by exceeding expectations with each shopping experience. As intimate apparel consultants, we will share our knowledge of our products and match your needs with the best possible solutions.  Our highest caliber customer service will help make Bare Necessities a household name.


To apply for the Customer Service Representative position, please send your resume and cover letter to: jobs13@barenecessities.com



Online Merchandising Manager


Position Summary:
The Online Merchandising Manager is a marketing expert with deep knowledge of selling online that drives conversion, creates customers, markets to the sales plan, personalizes the customer experience, supports efforts for key segments, develops and implements website campaigns to support promotional and editorial efforts.

Essential Duties & Responsibilities:
  • Manage the day-to-day site merchandising and marketing planning for BareNecessities.com to align with overall marketing strategies and initiatives with the master marketing calendar and merchandising goals
  • Ensure an optimal customer experience on the site for new products, site promotions, site content, vendor funded initiatives and content development including concept links
  • Partner with the E-commerce team to develop special shop concepts, page layouts/templates, and navigation to support category directives and strategies
  • Identify and develop strategies to support key customer segments, site personalization, product recommendations and behavioral opportunities
  • Perform detailed analysis and report results across programs, campaigns and segments and make actionable recommendations for improvement
  • Collaborate with members of the Merchandising, E-commerce, Marketing, Content and Creative teams to produce impactful marketing messages while adhering to strict deadlines
  • Develop a strong content strategy to help educate the customer and shop more confidently
  • Drive new projects as business lead while collaborating with internal resources and outside vendors
  • Process expertise to ensure set up, testing, review, QA, deployment, and reporting is managed effectively and executed in a timely, repeatable fashion
  • Review and analyze direct and indirect competitors’ tactics, user experience, product catalog representation and taxonomy. Report findings and provide appropriate counter-strategies when appropriate
Qualifications:
  • Position requires minimum of 3+ years online marketing, online merchandising or similar experience
  • Passion for driving sales online & creating rich product information that will capture our customer’s attention
  • Strong analytical skills - must be able to assemble and interpret data, create executive summaries and deliver business insights
  • Positive, committed attitude, high energy, willingness to learn & proactive problem solving abilities
  • Ability to prioritize and coordinate multiple projects simultaneously & meet deadlines in a fast-paced environment
  • Strong attention to detail with excellent verbal & written communication skills
  • Self-starter with ability to effectively collaborate with cross functional teams & work independently
  • Excellent time management, planning, people management and organizational skills
  • Familiarity with E-commerce and content management systems
  • Technical skills: Microsoft Office suite including Excel & basic HTML/computer programming
  • Bachelor’s Degree in Marketing, E-commerce or related field

To apply for the Online Merchandising Manager position, please send your resume and cover letter to jobs10@barenecessities.com..



DIRECTOR OF CUSTOMER SERVICE


Position Summary:
The Director of Customer Service leads the amBRAssadors™, a team of phone and chat representatives who provide Support…Beyond Measure® as certified bra fit experts across 80 of world’s most well known brands. The director will also collaborate with departments throughout the organization to ensure Bare Necessities delivers a seamless shopping experience that makes the customer feel supported and unstoppable. The Director will bring relevant skills and knowledge from previous experience, emphasize shared values that inspire the team, and build trust in and enthusiasm for Bare Necessities, one interaction at a time. 

Essential Duties & Responsibilities:
  • Lead the Customer Service department, which handles all inbound consumer calls, emails and live chats, order placement and fraud prevention
  • Responsible for the talent life cycle of the team, including recruitment, hiring, training, development and performance management
  • Manage vendor relationships with phone and online chat outsource partners 
  • Drive phone and online chat sales goals through training programs, implementing incentive programs and continuously evaluating selling metrics
  • Develop and execute best practices and KPIs
  • Create emotionally engaging customer experiences consistent with the brand vision
  • Leverage customer feedback to identify opportunities that enhance the delivery experience
  • Continually seek out and implement new tools, communications or workflows that can streamline processes, increase efficiency and improve the customer experience
  • Collaborate with department leaders to continually improve customer satisfaction with all aspects of the brand, including but not limited to site experience, transactional emails, marketing emails, fulfillment, product quality/availability and social media
  • Demonstrate ability to exercise prudent judgement, make sound decisions and assume full accountability of department
  • Prepare and manage departmental budget

Qualifications:
  • 10+ years of experience managing a medium to large customer service department, preferably in the apparel industry
  • Bachelor’s degree required
  • Experience managing a customer service department as both a service center and a sales team
  • Experience working in an e-commerce business a plus
  • Outstanding analytical skills and proven track record of utilizing insights from data collection
  • Excellent time management and problem solving skills
  • Strong leadership and change management skills
  • Strong interpersonal, communication, organizational and follow-up skills
  • Strong computer competency and understanding of technology (MS Office, social media, call center technology, etc.)
  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance

Additional Information:
Department hours of operation are 7:00 am – 10:00 pm Monday-Wednesday; 7:00 am – 6:00 pm Thursday-Friday; 8:30 am – 6:00 pm Saturday.

Customer Service Team Mission Statement:
We strive to create repeat customers by exceeding expectations with each shopping experience. As intimate apparel consultants, we will share our knowledge of our products and match your needs with the best possible solutions.  Our highest caliber customer service will help make Bare Necessities a household name.


To apply for the Director of Customer please send your resume and cover letter to jobs7@barenecessities.com.



ART DIRECTOR


Position Summary: 
Art Director is one who loves thinking conceptually, creating original solutions, and collaborating with a passionate team that is eager to work hard, have fun, and make history. The successful candidate will have a proven ability to lead and motivate a team of designers, drive vision and have a dedication to excellence.  In addition, the candidate will be able to translate business goals into inspiring creative direction and best in class design.

Essential Duties & Responsibilities:
  • Evolve our creative positioning (graphic look and feel, voice, photography requirements, etc.) that will extend both to the website and to offline marketing activities. Develop this into a visual brand framework that will serve as guidance for all future creative initiatives.
  • Create world-class, beautiful layouts and visuals that support and reinforce this vision and our business objectives; partner with the Bare Necessities business/marketing teams to ensure that designs meet brand and business objectives.
  • Work from creative briefs to translate merchandising and marketing strategies to creative execution.
  • Follow market trends and apply a keen understanding of the apparel marketplace to make decisions that will maximize the effectiveness of creative; keep abreast of trends and directions in promotion and creative that will keep Bare Necessities on the leading edge.
  • Manage creative for on-site, e-mail and online advertising, contributing to the overall experience and functionality (desktop and mobile).
  • Manage and mentor an effective team of graphic designers.
  • Provide Photo Art Direction on set; bringing experience with product photo shoots and how to effectively direct a crew from start to finish.

Qualifications:
  • 10+ years of Design experience (visual design, user interface, graphic design, art direction)
  • At least 3 years experience managing teams of graphic/visual designers.
  • Experience developing design frameworks and process
  • Experience in fashion retail and fashion marketing preferred.
  • Bachelor's degree in Fine Arts/Graphic Design/Visual Communications/Advertising or commensurate experience.
  • Knowledge of information architecture, usability, and UI Design.
  • Knowledge and experience with rich media advertisement creation.
  • A proven ability to work cross-team and synthesize feedback and input from merchants, marketers, copywriters, and product teams.
  • Unwavering attention to detail and an acute awareness that everything counts.
  • Demonstrated business acumen and customer-centricity.
  • Expert understanding of the web production process; familiarity with post-production retouching and at least a working knowledge of the printing process.
  • Desire and ability to work in a fast-paced online environment.
  • Highly developed written/verbal communication skills and collaborative skills.


To apply for the Art Director position, please send your resume and cover letter to jobs3@barenecessities.com.




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